The questions everyone asks, answered before you have to ask them.
You have questions. We have answers, and we would rather put them here in plain sight than make you email us and wait. If your question is not below, ask us directly and we will answer just as straight.
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Design includedOrdering and minimums
Frequently asked questions
What is your minimum order quantity?+
Minimums depend on the product and finish. [INSERT MOQ RANGES]. We keep them workable for small brands and scale pricing for larger runs.
Can you handle large volume orders?+
Yes. Because we manufacture at the source, we scale to high volumes while keeping factory-direct pricing.
Do I need finished artwork to order?+
No. We have a senior designer in-house. Come with finished files, a logo, or just an idea, and we handle the rest.
Timing and shipping
Frequently asked questions
How long does an order take?+
Total time is production plus shipping. [INSERT LEAD TIMES]. We quote the full timeline up front so you can plan around a real date.
Do you ship to the US?+
Yes. We ship to US addresses and handle the logistics, so it feels like working with a local vendor. See our shipping page.
Who handles duties and customs?+
[INSERT DUTIES AND CUSTOMS POLICY. Be clear about what is included and what the buyer is responsible for.]
Payment and process
Frequently asked questions
How does payment work?+
[INSERT PAYMENT TERMS: currency (USD), methods, deposit structure, and when balances are due.]
Can I get a sample first?+
Yes. We send sample kits and produce pre-production dummies of your actual packaging before bulk. See our samples page.
What does the process look like?+
Kickoff, design, sample approval, bulk production and shipping. Full detail on our process page.
Quality and design
Frequently asked questions
Is your packaging food-safe?+
Yes, for food-contact products we use food-safe materials and grease-resistant treatments. See our quality page.
Can you match my brand colors exactly?+
Yes. We proof colors on a physical sample before the full run so there are no surprises.
What makes you different from other suppliers?+
We are design-led and factory-direct, with US-hours support. You get a designer plus a factory plus local service, not just a printer. See why Dezntrio.
Pricing / How Quoting Works